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INDUSTRY FACT FILE · IT SERVICES & SYSTEMS INTEGRATION

Main Products and Services in IT Services and Systems Integration

What IT service firms offer, the systems and tools behind each service and where they create cybersecurity and compliance exposure.

In this document

1. How IT service firms earn their money

2. Services by provider type

3. Build and integration

4. Managed operations and support

5. The systems behind the products and services

6. Trends that change the attack surface

7. Mapping services to Codec Networks engagements

1. How IT service firms earn their money

Revenue stream	How it works	Security relevance
Application development	Fixed-price or time-and-materials projects	Code quality and integrity reach every client
Systems integration	Implementation of multi-vendor platforms	Privileged access during implementation
Managed services	Recurring fees to run infrastructure and applications	Persistent privileged and remote access
Consulting	Advisory and transformation fees	Access to sensitive strategy and data
Staff augmentation	Engineers billed to client projects	Access lifecycle across many people

2. Services by provider type

Provider type	Main services	Tools and access involved
Software developers	Custom applications, APIs, mobile apps, maintenance	Repositories, CI/CD, test environments
IT consultancies	Architecture, roadmaps, programme management	Client data rooms, collaboration tools
System integrators	ERP, network, data centre and security integration	Admin consoles, jump hosts, vendor tools
Managed service providers	Infrastructure, cloud, end-user, NOC and SOC services	RMM, PAM, ticketing, monitoring tools
Product engineering firms	Product development, testing and releases	Build systems, signing keys, release channels

3. Build and integration

Developers and integrators work in code repositories, CI/CD pipelines and client test environments. Secrets, client data and build artefacts pass through many hands. A single compromised laptop or pipeline credential can let an attacker insert code into software that clients trust.

4. Managed operations and support

Managed service providers run client estates through remote-monitoring-and-management (RMM) tools, privileged accounts and jump hosts. These tools can push scripts to thousands of endpoints at once—exactly what ransomware operators want.

Highest-risk moments

Build and release, mass actions in RMM tools, privileged access to client systems and joiner-mover-leaver events are where provider compromises become client breaches.

5. The systems behind the products and services

Title: Figure 2: Where cyber risk sits in the IT services delivery lifecycle. - Description: Figure 2: Where cyber risk sits in the IT services delivery lifecycle.

Figure 2: Where cyber risk sits in the IT services delivery lifecycle.

Product / service	Systems that deliver it	Key cyber and compliance touchpoints
Development	Repositories, IDEs, developer laptops	Secret scanning, endpoint security, code review
Build and release	CI/CD, artefact stores, signing keys	Pipeline hardening, signing, SBOM
Integration and testing	Client test environments, jump hosts	Test-data masking, segmentation
Managed operations	RMM, PAM, monitoring and ticketing	MFA, approvals, SOC monitoring
Collaboration	Email, chat, file-sharing with clients	BEC controls, DLP, access reviews
Resource management	Identity, VPN and client accounts for staff	Access lifecycle and recertification

6. Trends that change the attack surface

Trend	What is changing	Security implication
AI coding assistants	Code written and reviewed with AI tools	Code and secret leakage to third parties
Software bills of materials	Clients and regulators ask for SBOMs	Dependency transparency becomes a requirement
Remote and hybrid delivery	Engineers work from many locations	Endpoint and identity security become critical
Multi-cloud estates	Providers run workloads across clouds	Shared-responsibility and IAM gaps
Regulatory flow-down	Clients pass on RBI, SEBI, IRDAI and EU rules	Providers must evidence controls

7. Mapping services to Codec Networks engagements

If the firm provides…	Recommended starting engagement
Custom software and APIs	Secure code review, SAST/DAST/SCA, application testing
CI/CD and product releases	DevSecOps and build-integrity review, SBOM
Managed infrastructure or cloud	RMM and PAM testing, infrastructure VAPT, managed SOC
Services to regulated clients	Regulatory flow-down assessment, ISO 27001 or SOC 2 readiness
Subcontracted staff on client sites	Access lifecycle review, third-party assurance

Talk to Codec Networks

Contact

Codec Networks Pvt. Ltd.

New Delhi: 507, 5th Floor, New Delhi House, Barakhamba Road, Connaught Place, New Delhi – 110001

Gurugram: 707, 7th Floor, Silverton Tower, Golf Course Extension Road, Sector 50, Gurugram – 122018, Haryana

Landline: 011 430 496 96 | 011 437 522 99 Mobile: +91 99716 76124 | +91 88007 88220 | +91 88003 31124

Email: mktg@codecnetworks.com Web: www.codecnetworks.com

Note: Descriptions are general and based on public information available as of October 2026.