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INDUSTRY FACT FILE · RETAIL & E-COMMERCE

Applicable Cybersecurity Services and Codec Networks Bundles for Retail and E-commerce

How Codec Networks services and bundled service models help retail chains, marketplaces, D2C brands, quick-commerce platforms and loyalty programmes resolve their threats and meet CERT-In, RBI, PCI DSS, consumer-protection and DPDP expectations.

In this document

1. Our approach

2. Mapping threats to services

3. Codec Networks service catalogue for the sector

4. Codec Networks bundles for the sector

5. Sector programmes built from the bundles

6. Packages: Foundation, Assurance and Continuous Resilience

7. Regulatory requirement-to-bundle mapping

8. Threat-to-bundle coverage matrix

9. Delivery methodology and deliverables

10. Why Codec Networks

11. Annex: indicative commercial ranges

1. Our approach

Retail needs assurance that keeps pace with releases and respects the sales calendar. Codec Networks works on four principles:

Peak first: plan testing, hardening and monitoring around festive sales, code freezes and launches, so peak day is a record, not an outage.
Protect the checkout and the account: payment page controls, tokenised integrations, strong identity and fraud-aware logic.
Assume partners will be breached: zero-trust access for scripts, SaaS, couriers and franchisees, and segmentation behind them.
Prove it to partners and regulators: map findings to OWASP, PCI DSS v4.0.1, RBI rules, CERT-In expectations and DPDP.

2. Mapping threats to services

The table maps the 18 threats identified in Document 4 of this set to the Codec Networks services that help mitigate them.

Threat / challenge	Applicable Codec Networks services	Intended outcome
Web, mobile and API vulnerabilities	Web, mobile and API VAPT, business-logic testing, secure SDLC	Hardened storefronts and apps
Payment page skimming	Script inventory and authorisation, tamper detection, hosted payment fields	Cards safe at checkout
Account takeover and credential stuffing	ATO testing, risk-based MFA, rate limits, device binding	Accounts that resist replay
Malicious bots	Bot management design, API rate limiting, behavioural detection	Genuine shoppers served first
Loyalty, coupon and refund fraud	Business-logic testing, redemption and refund controls, velocity monitoring	Margins protected
Festive-season DDoS	Load and DDoS resilience testing, CDN/WAF runbooks, war-room drills	Checkout up on peak days
Customer database theft	Data mapping, encryption, access reviews, DLP, monitoring	Protected customer data
Third-party scripts and plugins	Script and SaaS risk assessment, least-privilege integrations	Trusted extensions only
Ransomware across estates	Segmentation, EDR validation, immutable backups, restore testing	Stores and deliveries keep running
POS and store network attacks	Store and POS assessments, segmentation, terminal hardening	Contained store networks
Phishing and brand impersonation	Brand monitoring, takedowns, phishing simulation, awareness	Fewer fake apps and compromised staff
Cloud and SaaS misconfiguration	Cloud posture, secrets management, SaaS configuration review	Hardened tenants
Insider and privileged misuse	Access reviews, agent and admin monitoring, leaver procedures	Accountable access
Seller, partner and franchisee exposure	Partner access review, portal testing, third-party risk programme	Controlled partner access
Payment integration weaknesses	Gateway, token and webhook integration testing, PCI DSS scoping	Trusted payment flows
Gift card and stored-value fraud	Gift card platform testing, step-up authentication, velocity checks	Stored value protected
Weak detection and reporting	24x7 retail SOC with fraud signals, playbooks	Reliable 6-hour reporting
Backup and continuity gaps	Backup review, restore drills, continuity playbooks for OMS, WMS and POS	Proven recovery

3. Codec Networks service catalogue for the sector

Service line	Sector-relevant services
Security Vulnerability Assessment & Penetration Testing	Web, mobile and API testing against OWASP ASVS, MASVS and API Top 10; business-logic testing of cart, pricing, coupons, loyalty and refunds; POS, kiosk and store network assessments
Payment and checkout security	Payment page script inventory and tamper detection, gateway, UPI, BNPL and token integration reviews, PCI DSS v4.0.1 scoping and gap assessment, RBI PA and card-on-file compliance support
Application security & DevSecOps	Secure SDLC, release testing, dependency and plugin review, secrets management, CI/CD hardening
Cloud, infrastructure & zero trust	Cloud posture, identity and access, CDN and WAF configuration, partner and franchisee access design, segmentation
Information security audit & compliance	CERT-In-aligned platform audits, ISO/IEC 27001, SEBI disclosure support, platform governance under the E-Commerce Rules
Data privacy & protection	DPDP programmes for customer, loyalty, seller and rider data; consent and dark-pattern reviews; DPO-as-a-Service
Brand, fraud and bot protection	Fake app, domain and social impersonation monitoring, takedowns, dark web monitoring, ATO testing, bot management design, loyalty and refund fraud reviews
Resilience and festive readiness	Load, API and DDoS resilience testing, runbooks, war-room exercises, backup and restore testing
24/7 Managed SOC & threat monitoring	Platform, cloud, store and endpoint monitoring with fraud and bot signals, threat hunting, peak-season watch
Cyber forensics & incident response	Breach and card-data incident investigation, malware RCA, CERT-In, partner and disclosure support
Third-party and supply-chain risk	Script, SaaS, courier, 3PL, franchisee and seller assessments; contract security clauses
Emerging technology security	AI chatbot, recommendation and agentic-commerce risk reviews; ONDC participant security

4. Codec Networks bundles for the sector

Eleven of the twelve bundles in the Codec Networks Bundled Service Models apply directly to retail and e-commerce companies; the Global Cyber Back-Office SPV Program (Bundle 12) is offered separately for international clients.

Title: Figure 6: Codec Networks bundles applied to the sector. - Description: Figure 6: Codec Networks bundles applied to the sector.

Figure 6: Codec Networks bundles applied to the sector.

Bundle	Name	Sector-relevant scope	Best suited for	Key deliverables
B1	Cyber Assessment & VAPT Assurance Program	Web, mobile, API, POS and store network assessments with business-logic testing	All retailers and platforms	Assessment reports, retests and closure tracker
B2	Application, API & DevSecOps Security Program	Checkout, payment integration, plugin and release pipeline security	Online retailers, marketplaces, D2C brands	Application and payment risk reports, SDLC roadmap
B3	Cloud, Infrastructure & Zero Trust Security Program	Cloud commerce, CDN/WAF, identity, partner access and segmentation	Cloud-native and multi-site retailers	Architecture review and remediation roadmap
B4	Regulatory Cybersecurity Audit & Compliance Assurance Program	CERT-In-aligned audits, PCI DSS v4.0.1 and RBI PA readiness, SEBI disclosure support	Listed retailers, payment-heavy platforms	Audit report, gap matrix, evidence tracker
B5	GRC, ISO, SOC 2 & Cyber Maturity Program	ISO 27001, PCI DSS maturity and partner questionnaire readiness	Retailers formalising security for partners	Maturity scorecard, policies, evidence
B6	Data Privacy, DPDPA & Data Protection Program	Customer, loyalty, seller and rider data protection; consent and interface reviews	All retailers ahead of May 2027	Privacy gap assessment and roadmap
B7	Managed SOC, MDR & Continuous Threat Monitoring Program	24x7 retail SOC with fraud and bot signals and festive-season watch	Mid-sized and large retailers and platforms	SOC reports, MTTD/MTTR
B8	Digital Forensics, Incident Response & Malware RCA Program	Breach, card-data and ransomware response and reporting	Any retailer facing an incident	Forensic report, RCA, reporting support
B9	Third-Party Risk Management & Supply Chain Cyber Risk Program	Script, SaaS, courier, 3PL, franchisee and seller assessments	Marketplaces, quick commerce, D2C	Partner risk register and assessments
B10	Cyber Simulation, Awareness, Tabletop & Crisis Readiness Program	Festive-season war games, ransomware and breach tabletops, phishing simulation	Leadership, engineering and operations teams	Exercise reports and playbooks
B11	Emerging Technology, AI, Web3 & Future Security Program	AI chatbot, agentic-commerce and ONDC security	Platforms deploying AI and open-network commerce	Risk assessment and guardrail tests

5. Sector programmes built from the bundles

Codec Networks packages the catalogue bundles into six retail and e-commerce programmes.

Programme	Built from bundles	Challenges addressed
Storefront & API Assurance	B1, B2	Web, mobile, API and business-logic vulnerabilities
Payment Integration Security	B2, B4	Payment page scripts, tokens, PCI DSS v4.0.1 and RBI rules
Privacy & DPDP	B6, B5	Customer, loyalty and seller data; consent and dark patterns
Brand & Fraud Protection	B7, B1, B9	Fake apps, ATO, loyalty, refund and gift card fraud
Festive Readiness	B3, B10, B7	Load, DDoS, bots, runbooks and peak SOC watch
Retail SOC & Response	B7, B8	Detection, response and 6-hour reporting

6. Packages: Foundation, Assurance and Continuous Resilience

Package element	Foundation	Assurance	Continuous Resilience
Typical organisation	D2C brands and single-format retailers	Regional chains and growing marketplaces	National retailers, marketplaces and quick-commerce platforms
Testing	B1: storefront, app and API assessment	B1 + B2: annual VAPT with retests and payment integration testing	B1 + B2 + B10: continuous testing, red teaming and festive war games
Audit and GRC	B5: policy pack and PCI DSS scoping	B4: annual independent audit and PCI DSS readiness + B5	B4 + B5 + B9: audit, PCI DSS, partner and seller programme
Cloud and privacy	B3: cloud posture and secrets review + B6: privacy quick assessment	B3: identity and partner access + B6: DPDP programme	B3 + B6 + B11: zero trust, DPDP and AI/agentic commerce security
Monitoring and response	IR retainer (B8)	B7: 24x7 SOC with fraud signals + B8	B7: SOC with threat hunting and peak watch + B8
Reporting	Compliance checklist and partner evidence	CISO and management reporting	Board, SEBI and payment partner reporting

7. Regulatory requirement-to-bundle mapping

Requirement (source)	How Codec Networks helps	Bundle
Cyber incidents to CERT-In within six hours; 180-day logs (CERT-In Directions)	SOC, IR retainer and reporting support	B7, B8
Risk-based independent cyber audits of applications and cloud (CERT-In audit guidelines, 2025)	Independent platform audits	B4, B1
No storage of card credentials by merchants; tokenisation (RBI PA framework and card-on-file rules)	Payment integration and token reviews, PA Directions readiness	B2, B4
Cardholder data and payment page controls (PCI DSS v4.0.1 via acquirers and aggregators)	PCI DSS scoping, gap assessment, script controls, evidence	B4, B5
Grievance officer, disclosures and fair practices (Consumer Protection (E-Commerce) Rules 2020)	Platform governance and policy support	B5
No dark patterns in interfaces (CCPA Guidelines 2023)	Consent and interface review	B6
Customer, loyalty, seller and rider personal data (DPDP Act and Rules)	DPDPA programme, DPO support, breach workflow	B6
Quarterly cyber incident disclosure by listed companies (SEBI LODR)	Incident records and disclosure support	B4, B8
Partner and seller security obligations (contracts)	Third-party risk programme	B9

Auditor eligibility and independence

Where a regulator, standard or contract requires CERT-In empanelled or independent auditors, Codec Networks—CERT-In empanelled for information security auditing services—confirms eligibility and independence in each proposal.

8. Threat-to-bundle coverage matrix

Threat / challenge	Primary bundle	Supporting bundles
Web, mobile and API vulnerabilities	B1	B2, B7
Payment page skimming	B2	B4, B9
Account takeover and credential stuffing	B1	B3, B7
Malicious bots	B3	B1, B7
Loyalty, coupon and refund fraud	B1	B7
Festive-season DDoS	B3	B10, B7
Customer database theft	B6	B3, B7
Third-party scripts and plugins	B9	B2
Ransomware across estates	B3	B7, B10, B8
POS and store network attacks	B1	B3
Phishing and brand impersonation	B7	B10
Cloud and SaaS misconfiguration	B3	B2
Insider and privileged misuse	B7	B3
Seller, partner and franchisee exposure	B9	B3, B1
Payment integration weaknesses	B2	B4
Gift card and stored-value fraud	B1	B7
Weak detection and reporting	B7	B8
Backup and continuity gaps	B10	B3

“Primary” and “supporting” indicate suggested combinations, not guaranteed mitigation or complete coverage.

9. Delivery methodology and deliverables

Title: Figure 7: The Codec Networks delivery methodology. - Description: Figure 7: The Codec Networks delivery methodology.

Figure 7: The Codec Networks delivery methodology.

Typical deliverables include web, mobile and API assessment reports with retests, a payment page script inventory and tamper-detection design, a PCI DSS v4.0.1 gap matrix and evidence pack, a bot and DDoS readiness report with runbooks, a DPDP data map and roadmap, a brand-monitoring and takedown log, a partner risk register, a CERT-In-aligned audit report, crisis playbooks and exercise reports, and SOC reporting with fraud signals.

10. Why Codec Networks

CERT-In empanelled for information security auditing services, and empanelled with NICSI for application audit and compliance services (start-up category).
Certified to ISO 9001:2015, ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018.
Full stack: VAPT, regulatory audit, managed SOC, forensics, privacy and Board advisory from one partner, so findings, monitoring and closure stay connected.
Retail depth: storefronts, apps, APIs, payment integrations, loyalty platforms, POS, WMS and partner ecosystems assessed with business-logic and peak-season methods and mapped to OWASP, PCI DSS v4.0.1 and RBI rules.
Recognised frameworks and tools: OWASP ASVS/MASVS and API Top 10, MITRE ATT&CK, NIST CSF, ISO 27001 and PCI DSS; tools such as Burp Suite, Nessus, Metasploit, Prowler and leading SIEM/EDR platforms.
Certified people: CEH, OSCP, CPENT, CISA, ISO 27001 LA/LI, CHFI, CTIA and ECIH professionals.

Annex: Indicative commercial ranges

For internal sales reference only—remove this annex before sharing externally. Ranges are taken from the Codec Networks Bundled Service Models and are subject to scoping, asset counts, frequency and service levels.

Bundle	Package examples and indicative ranges
B1 VAPT Assurance	Essential ₹1.5–5 lakh; Professional ₹5–15 lakh; Enterprise ₹15–40 lakh; Annual retainer ₹25 lakh–₹1.5 crore
B2 AppSec & DevSecOps	API Quick Check ₹2–6 lakh; AppSec Professional ₹8–20 lakh; DevSecOps Maturity ₹12–35 lakh; Secure SDLC retainer ₹3–15 lakh/month
B3 Cloud & Zero Trust	Cloud Essential ₹3–8 lakh; Professional ₹8–25 lakh; Enterprise ₹25–75 lakh; Continuous assurance ₹2–10 lakh/month
B4 Regulatory Audit	Gap review ₹5–15 lakh; Full regulatory audit ₹15–50 lakh; Multi-framework audit ₹30 lakh–₹1.25 crore; Annual retainer ₹3–20 lakh/month
B5 GRC, ISO, SOC 2	ISO readiness ₹5–15 lakh; ISO implementation ₹15–45 lakh; SOC 2 readiness ₹15–60 lakh; GRC retainer ₹2–12 lakh/month
B6 Privacy & DPDPA	Quick assessment ₹3–10 lakh; Implementation ₹10–40 lakh; DPO-as-a-Service ₹2–8 lakh/month; Privacy retainer ₹3–15 lakh/month
B7 Managed SOC	Starter ₹2–5 lakh/month; Professional ₹5–15 lakh/month; Enterprise ₹15–50 lakh/month; co-managed per FTE/shift
B8 Forensics & IR	Triage ₹3–15 lakh; Full investigation ₹15–75 lakh; Ransomware response ₹25 lakh–₹1.5 crore; IR retainer ₹5–50 lakh/year
B9 TPRM	₹25,000–₹2 lakh per vendor; batch pricing for 50–500 vendors; retainer ₹3–25 lakh/month
B10 Simulation & Tabletop	Awareness ₹1–5 lakh; Phishing simulation ₹2–10 lakh; Tabletop ₹5–20 lakh; Cyber war-game ₹15–75 lakh; Annual retainer ₹10 lakh–₹1 crore/year
B11 Emerging Tech	AI/LLM risk review ₹5–25 lakh; Smart contract audit ₹5–50 lakh; Emerging tech retainer ₹5–25 lakh/month

Talk to Codec Networks

Contact

Codec Networks Pvt. Ltd.

New Delhi: 507, 5th Floor, New Delhi House, Barakhamba Road, Connaught Place, New Delhi – 110001

Gurugram: 707, 7th Floor, Silverton Tower, Golf Course Extension Road, Sector 50, Gurugram – 122018, Haryana

Landline: 011 430 496 96 | 011 437 522 99 Mobile: +91 99716 76124 | +91 88007 88220 | +91 88003 31124

Email: mktg@codecnetworks.com Web: www.codecnetworks.com

Note: Service scope, deliverables, monitoring coverage and service levels are confirmed during engagement scoping. Services support risk reduction and assurance but do not guarantee prevention of all cyber incidents or regulatory compliance. Regulatory references are summaries; confirm against the official instruments applicable to each entity.